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AI-native facility operations

AI chases every complaint, renewal and bill. Your FM team makes the call.

Daiko turns a WhatsApp complaint into a job with a clock, keeps every statutory renewal a month ahead with its proof sealed, shows which agency has not filed its PF and ESI, and reconciles each contract's month before the MIS goes out. Every answer cites the record behind it. Anything that spends money or touches the law waits for a person.

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A morning on Daiko, illustrated
  • 06:42Lotus Towers, PowaiFour WhatsApp complaints about one pump folded into W-20488ONE JOB
  • 06:51Harbour One, BKCLift licence renewal raised as a draft job, a month aheadDRAFT
  • 07:03Nirlon Knowledge ParkChiller 2 P2 warned with 1 h 42 min of runwayWARNED
  • 07:10Coralstone, PuneQuarterly fire drill evidence sealedSEALED
  • 07:18Nirlon T4Guard from an agency with an expired licence stopped at the gateBLOCKED
  • 07:26Meridian RealtySeptember variance note drafted, every figure citedFOR REVIEW

[CUSTOMER LOGOS: the owner supplies them, each with that customer's written permission]

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What the AI takes off your desk

The chasing on WhatsApp groups, the renewals in someone's head, the MIS built the night before.

Daiko's agents work inside the same record your MSTs, your agencies, your clients and your committees use. They do the legwork and show their sources. Your FM head, cluster heads and site in-charges make the calls.

Principal employer exposureKnow which agency has not filed this month, before the inspector does.Each vendor's challans and licences sit on one register. Daiko flags the gap, names the workers exposed and stops a lapsed contractor at the gate.How agencies are kept current Compliance agentEvery statutory renewal a month ahead, with its proof sealed.Fire NOC, lift licence, DG and STP checks: the agent reminds, raises the job as a draft and seals the evidence. A person signs off and files.How it keeps proof Intake and dispatchThe WhatsApp complaint becomes a job with a clock.A message in Hindi or Marathi becomes a complaint tagged to the flat and the pump, merged with the neighbours' messages, visible to the committee.How intake works Commercial agentBill the shifts that were worked, nothing more.Each month Daiko reconciles the contract, the attendance and the invoice, and writes a variance note that cites every line.How it reconciles SLA warningsMIS that the client can click through.Every figure in the monthly review opens to the jobs behind it, and breaches are flagged while there is still time to send someone.How it warns Camera analyticsA blocked fire exit becomes a job in minutes, and the footage stays in the building.Detection runs on a box at the site. The security head gets one still, kept 30 days, and no video leaves.How cameras raise work

One record, three kinds of building

Built for how Indian sites actually run.

The FM company, the landlord, the occupier and the resident all work from the same record. Each sees their own part, in their own brand.

A technician in a high-visibility vest at an open electrical panel FM companies

Every contract, site, agency and MST on one record.

Service levels measured on each contract's own clock, manpower billed on approved attendance, and a monthly review where every number opens to the jobs behind it.

For FM companies
A bright office lobby with people walking past reception Offices and office parks

Lobbies, floors and plant that occupiers never have to think about.

Visitors invited ahead and let in by a kiosk, washrooms cleaned when they are used, and BMS alarms that become work orders before anyone writes in.

For offices
Residential towers around a landscaped courtyard at evening Housing societies

A gate that asks the flat, and a committee that sees every complaint.

Guests, deliveries, domestic help and move-ins answered from residents' own phones, and complaints that stop living in the WhatsApp group.

For housing societies

What if the AI gets it wrong in front of the client?

It earns its autonomy on evidence, and it shows its sources.

  1. 01
    Autonomy is earned, one action at a time

    An agent starts by suggesting. It acts on its own only after at least 200 decisions over at least 30 days at 95 per cent agreement with your people, and a named person at your company signs the promotion.

  2. 02
    Checked after it is trusted

    One action in twenty is sampled for a person to confirm. Overrule it on something that matters, or let agreement slip, and it goes back to drafting.

  3. 03
    Every sentence cites a record

    A sentence that cannot point at a record the reader is allowed to see is dropped, not guessed.

  4. 04
    Money and law wait for a person

    Anything with a cost, safety, legal or contractual consequence stops at a draft, however the agent is set up. Agents never issue a command to plant.

  5. 05
    Video stays on site, and no Aadhaar is kept

    Camera detection runs on a box in the building. Identity is sighted, never copied: no Aadhaar number is captured anywhere.

  6. 06
    Spend caps never stop safety

    At a cap, paid extras pause and agents fall back to rules. Fire, lift and exit alarms, door access and the work itself keep running.

How autonomy is earned
Dispatch agent proposes06:41, for Rekha Kulkarni

Raise W-20481 as P2 and give it to Sunil Patil. Chiller 2 suction pressure has read low for 40 minutes1. Its last two breakdowns were a failed part2. Sunil holds the HVAC skill and is on shift at T4 until 18:003.

  1. 1BACnet point CH2 suction pressure, readings 06:00 to 06:40 T4-B1/CH2
  2. 2Closed work orders on Chiller 2, cause recorded as a part failed W-19804, W-20112
  3. 3Roster and skills, Nirlon T4, Thursday ROSTER-T4
AcceptChangeDecline with a reason
An illustration with sample data from Daiko's demo, not a customer's record.

Built for the MSTs who do the work

Built to close a job in twenty seconds. Gloves on, two floors underground.

The technician opens the job, takes the photo and taps done. Daiko keeps the work, the time and the evidence on the phone and sends it the moment there is signal. The time recorded is when the work was done, not when it was uploaded.

Twenty seconds is the design target. We measure it at the first pilot site, with its own workers on their own phones, before we say it is met.

  • No signal needed
    The app opens, records and queues in a basement plant room. It sends by itself when the phone finds a network.
  • Nine languages, one tap
    English, Hindi, Marathi, Tamil, Telugu, Bengali, Kannada, Gujarati and Spanish, chosen on the phone.
  • Evidence that holds up
    The photo is fingerprinted on the phone, so what the client sees is what the technician took.
  • Structured taps, not typing
    Why it was on hold and why it failed are one tap each, so the PPM agent has real failure history to learn from.
A technician's gloved hand holding a phone in a plant room
W-20481 ऑफ़लाइन
Chiller 2: low suction pressure Nirlon T4 / B1 / Plant room
बचा समय 01:42:10
ख़राबी क्यों हुई? कोई पुर्ज़ा ख़राब हुआ पुराना होकर घिस गया
फ़ोटो लेकर पूरा करें Veridan Facility Services के लिए रिकॉर्ड Daiko रखता है

No seats. Pay for what the AI, the messages and the cameras do.

How pricing works
Never charged

People, sites, assets, visitors and work orders.

Add every MST, guard, housekeeper and resident. A thousand more users changes no line on the invoice.

Metered

Messages, AI actions and detectors, at your plan's rates.

You see the estimate before anything paid is switched on, and where every rupee went after.

Capped by you

Caps pause paid extras. Never safety.

Fire and lift alarms, blocked exits, door access and the work itself keep running, whatever the cap says.

In the language of whoever holds the phone.

Nine languages on the screens people work from, chosen on the device in one tap, and read aloud on the job screens for whoever finds reading hard. For customers who switch it on, what people type is translated too, with the original kept beneath.

English हिन्दी मराठी தமிழ் తెలుగు বাংলা ಕನ್ನಡ ગુજરાતી Español
A resident at her front door, approving a visitor on her phone

Trust, by construction

Whose records they are is never in doubt.

  1. 01
    Named on every screen
    Every screen, report and email says who keeps the records and for whom.
  2. 02
    Every change on the record
    Nothing is edited in place, by a person or an agent. A correction is a new entry, so the history stays whole.
  3. 03
    Your brand, as far as you choose
    Your colours and logo on the screens your people use, your own app at the top tier.
  4. 04
    Hosted in India
    Each account lives in one residency region and is served only there. India is the first.
How Daiko keeps your records

See the agents work on one of your own sites.

Bring one site. We set it up with your contracts, your people and your languages, and you run it for a month before you decide.

Book a demo