Book a demo
Menu

AI-native facility operations

The AI does the chasing. Your people make the calls.

Daiko turns every text, email and Teams message into one work order, warns you while a P1 can still be saved, reconciles each contract's month before the QBR, and keeps every inspection's proof sealed. Every answer cites the record behind it. Anything that spends money or touches a regulation waits for a person.

Book a demo See the AI at work
A morning on Daiko, illustrated
  • 06:41Larkspur Plaza, Los AngelesFive reports of one ceiling leak folded into W-31207ONE WORK ORDER
  • 06:52Foghorn Yards, San FranciscoElevator 2 annual permit inspection raised as a draft jobDRAFT
  • 07:05Cedarline Studios, Culver CityP2 chiller alarm warned with 1 h 10 min of runwayWARNED
  • 07:18Alderpoint ResidencesPackage for unit 1204 released by its codeRELEASED
  • 07:26Larkspur PlazaA sub with an expired COI turned away at check-inBLOCKED
  • 07:40Foghorn YardsSeptember variance note drafted, every figure citedFOR REVIEW

[CUSTOMER LOGOS: the owner supplies them, each with that customer's written permission]

[CUSTOMER LOGO]
[CUSTOMER LOGO]
[CUSTOMER LOGO]
[CUSTOMER LOGO]
[CUSTOMER LOGO]

What the AI takes off your desk

The retyping, the chasing and the month-end scramble.

Daiko's agents work inside the same record your techs, your subs and your clients use. They do the legwork and show their sources. Your account directors, chief engineers and community managers make the calls.

Commercial agentWalk into the QBR with every number already sourced.Each month Daiko reconciles the contract, the work and the invoices, and drafts a variance note where every figure opens to the work orders behind it.How it reconciles SLA warningsKnow a P1 is slipping while there is still time to save it.The contract's own clock warns the managers who can redeploy someone, before the client emails to ask.How it warns Intake and dispatchFive texts about one leak become one work order.Text, email, Slack, Teams or a voice note: each matched to its place and equipment, merged with repeats, and proposed to the right tech.How intake works Compliance agentHand the inspector a sealed pack, not a search party.The agent reminds, raises the job as a draft, chases the evidence and seals the pack. A person signs off.How it keeps proof Vendor documentsA lapsed COI stops at the door, not in the claim.The sub uploads its certificate once for every client. Daiko reminds before it lapses and refuses site access once it has.How subs are kept current PM agentPut scarce hours where failures actually happen.It proposes PM changes from your own failure history for your chief engineer to approve, and never touches life-safety or regulatory tasks.How it proposes

One record, three kinds of operation

Written in your trade's words, run on your contracts' terms.

The FM provider, the owner, the tenant and the resident work from the same record. Each sees their own part, in their own brand.

A technician in a high-visibility vest at an open electrical panel FM providers

Every contract's clock, every sub's COI, every client's QBR.

Response and resolution measured on each contract's own terms, service credits computed from the work, and a monthly variance note where every figure opens to its work orders.

For FM providers
A bright office lobby with people walking past reception Commercial offices

Lobbies, floors and plant that tenants never have to think about.

Visitors checked in before they reach the desk, restrooms cleaned when they are used, and building alarms that become work orders before a tenant writes in.

For commercial offices
A resident at her front door, looking at her phone Multifamily and HOAs

Residents answered at 11 pm in their own language, and a board that sees every job.

Requests by text or email folded into one work order per problem, guests let in from the resident's lock screen, and packages released by code.

For multifamily and HOAs

What if the AI is wrong in front of my client?

It earns its autonomy on evidence, and it shows its sources.

  1. 01
    Autonomy is earned, one action at a time

    An agent starts by suggesting. It acts on its own only after at least 200 decisions over at least 30 days at 95 percent agreement with your people, and a named person at your company signs the promotion.

  2. 02
    Checked after it is trusted

    One action in twenty is sampled for a person to confirm. Overrule it on something that matters, or let agreement slip, and it goes back to drafting.

  3. 03
    Every sentence cites a record

    A sentence that cannot point at a record the reader is allowed to see is dropped, not guessed.

  4. 04
    Money and law wait for a person

    Anything with a cost, safety, legal or contractual consequence stops at a draft, however the agent is set up. Agents never issue a command to plant.

  5. 05
    New models are trialed first

    A new model or prompt runs on a share of the work beside the current one, must pass the agent's test set, and earns its autonomy again from the start.

  6. 06
    Spend caps never stop safety

    At a cap, model calls fall back to rules. Fire and elevator alarms, blocked exits, door access and the work itself keep running.

How autonomy is earned
Dispatch agent proposes06:44, for Maya Okafor

Raise W-31207 as P2 for Diego Ramirez. Water is coming through the ceiling of restroom 3E, North Building, reported five times since 06:021, so it rose one step from P32. Diego holds the plumbing skill and is on shift at Larkspur Plaza until 15:303.

  1. 1Three texts, an email and a Teams message, folded into one work order W-31207 reports 1 to 5
  2. 2Repeat reports: three in 24 hours raise a work order one step, never to P1 Routing record, W-31207
  3. 3Roster and skills, Larkspur Plaza, Tuesday ROSTER-LKP
AcceptChangeDecline with a reason
An illustration with sample data from Daiko's US demo, not a customer's record.

Built for the techs who do the work

Built to close a work order in twenty seconds. Gloves on, two floors underground.

The tech opens the job, takes the photo and taps done. Daiko keeps the work, the time and the evidence on the phone and sends it the moment there is signal. The time recorded is when the work was done, not when it was uploaded.

Twenty seconds is the design target. We measure it at the first pilot site, with its own techs on their own phones, before we say it is met.

  • No signal needed
    The app opens, records and queues in a basement mechanical room, and sends by itself when the phone finds a network.
  • English and Spanish on one crew
    Each tech picks their language on the phone in one tap, from nine.
  • Evidence that holds up
    The photo is fingerprinted on the phone, so what the client sees is what the tech took.
  • Structured taps, not typing
    Why it was on hold and why it failed are one tap each, so first-time fix and repeat failures can be counted.
A technician's gloved hand holding a phone in a mechanical room
W-31188 SIN CONEXIÓN
Chiller 2: low suction pressure Larkspur Plaza / North / B1 Mechanical
TIEMPO RESTANTE 01:42:10
¿Por qué falló? Falló una pieza Desgaste por los años
Terminar con una foto Registros guardados por Daiko para Solvane Facility Services

No per-seat fees. Pay for what the AI and the messages do.

How pricing works
Never charged

People, sites, assets, visitors and work orders.

Add every tech, security officer, sub and resident. A thousand more users changes no line on the invoice.

Metered

Messages, AI actions and detectors, at your plan's rates.

You see the estimate before anything paid is switched on, and where every dollar went after.

Capped by you

Caps pause paid extras. Never safety.

Fire and elevator alarms, blocked exits, door access and the work itself keep running, whatever the cap says.

An operations manager in front of a wall of building dashboards

Trust, by construction

Whose records they are is never in doubt.

  1. 01
    Named on every screen
    Every screen, report and email says who keeps the records and for whom.
  2. 02
    Every change on the record
    Nothing is edited in place, by a person or an agent. A correction is a new entry, so the history stays whole.
  3. 03
    Your brand, as far as you choose
    Your colors and logo on the screens your people and your clients use, your own app at the top tier.
  4. 04
    Video stays in the building
    Camera analytics run on a box at the site. A detection sends one still, never a stream.
How Daiko keeps your records

See the agents work on one of your own sites.

Bring one site. We set it up with your contracts, your people and your languages, and you run it for a month before you decide.

Book a demo