For FM service providers
Walk into the QBR with every number already sourced.
SLA clocks, service credits, sub compliance and the month's variance note, computed from the work your techs and subs did on every client's sites. Your client sees the same record in their own brand, so there is one set of facts on the table.
Cedarline Studios, Culver City. Contract term: fix within 8 hours.
Service credit computed from the contract's schedule. Opens to the log.
Contracts and SLAs
Each contract's own clocks, on every work order.
Each contract defines its own P1 to P4 measures, response and resolution separately, and the holds that pause them. Every figure says what it counted and what it could not, and lists the work orders behind it.
| Measure | Target | Inside | Counted | State |
|---|---|---|---|---|
| P1 response | On site within 30 min | 94.2% | 49 of 52 measured | Below |
| P2 resolution | Fixed within 8 h | 97.0% | 131 of 135, 4 running | Met |
| PM completion | In its window | 99.1% | 214 of 216 | Met |
| Restroom checks | Every 2 h, 08:00 to 20:00 | 88.6% | partial: South data 84% | Partial |
W-31090: the client says the call came in at 09:12, not 09:40. Both sides are looking at the same log, with the email that raised it.
- 01Definitions are the contract's
Typed measures with the holds that pause them, versioned with an effective date. A period that spans an amendment is split, never blended.
- 02Credits from the record
Service credits computed with the evidence attached, and disputed in the product by either side against the same log.
- 03A callback is a new work order
A fix that did not hold comes back as a successor with its own clock, so first-time fix is never flattered by a restarted timer.
- 04Out of scope waits for approval
Work outside the contract's scope and over its threshold cannot start until someone records the approval, so extras get billed instead of argued.
Credits and margin
See where this month's credits and margin are heading before month-end.
Every sub's invoice is matched line by line to the contract's rate on the line's own date and to the work order as the log has it, and nothing is payable until it has been checked. Each contract shows its P&L forecast to month-end with the lines that moved it. The commercial agent reads all of it daily and drafts the variance note your account director takes into the QBR.
The agent proposes; a person sends any dispute or credit claim. Your client never sees your P&L.
The commercial agent, on a sample screen- Subcontractor claims, HVACDriver27% above its three-month average. Cites 6 claims from Coastal Air Mechanical.
- Overtime, North BuildingDriver22% above its average, after two after-hours P1s.
The obligation as it stood, its source and edition, the policy each record was made under, and a digest of the whole.
Evidence and mobilization
Proof, sealed the day it is earned.
One action assembles the pack and keeps it, with a digest of what was sealed. Printing it again a year later gives the same bytes. The photo was fingerprinted on the tech's phone, so what the client sees is what was taken.
Mobilization without a junk CMMS. Photograph nameplates on the walk-down and Daiko drafts each asset for your engineer to confirm. On day one, the site's gaps are ranked by contractual exposure, then life safety, then urgency, each saying why it ranks there.
Every client, one portfolio
Ranked by the worst thing, never an average.
Ninety-five percent sounds like a pass and can hide the one overdue sprinkler inspection. So the regional director's list starts with what is overdue and touches life safety, and opens straight to the evidence.
- 01Cedarline StudiosCulver City / 1 campusBreachedWorst itemW-31199 Garage gate arm stuck open, fix target missed by 12 min
- 02Foghorn YardsSan Francisco / 2 buildingsLife safety dueWorst itemFire sprinkler quarterly inspection, due in 2 days, no inspector booked
- 03Larkspur PlazaLos Angeles / 2 buildingsAt riskWorst itemW-31188 Chiller 2 low suction pressure, 1 h 42 min left
- 04Alderpoint ResidencesMission Bay, San Francisco / 1 HOAOn timeWorst itemNothing overdue. Next: Elevator 3 monthly service, Friday
See what they see
Your work, shown to your client in their own brand.
Your tech and your client's facility director open the same work order. Each sees their own company's brand, as far as its tier reaches. Nothing is copied to the client: they see your record, narrowed to their sites.
Records kept by Daiko for Solvane Facility Services
Records kept by Daiko for Solvane Facility Services
Both screens are illustrations with sample data from Daiko's US demo. Branding by tier: your own colors and logo from B1, your own app from B3, and delegated to a client's console at B4 under their recorded consent. See the tiers
- Sub
- Liftwell Elevator
- Expired
- Oct 18
- Reminded
- Oct 10 and Oct 17
- At check-in
- Liftwell techs refused at Larkspur Plaza and Foghorn Yards until a current certificate is uploaded
An illustration with sample data.
Subs, staffing and site bans
A lapsed COI stops at the door, not in the claim.
Self-perform or sub, your techs, your staffing agencies and your subcontractors work on the same record. A sub keeps its certificates current in one place for every client, and an expired one refuses site access by itself.
A sub uploads its COI and licenses once; each client takes them its own way, on upload or on acceptance.
The compliance agent reminds before a document lapses. Once it has, the sub's people are turned away at check-in.
The regional director sees every sub working in the region and every document or duty outstanding, by the months and people it exposes.
Staffing requests go only to qualified agencies, workers are vetted before placement, and an invoice bills only approved timesheets.
A tech who works for two providers signs in once. Their training and certificates are theirs to present, verified once.
A ban on a named worker covers your sites only. Nobody else ever sees it.
Bring one contract. Read the QBR back from the record.
We set up one client's sites with your contract terms, your techs, your subs and their languages. You run it for a month, and the first monthly review comes out of Daiko.