AI at work
Every agent shows its work.
Here is each kind of work Daiko's AI does today, on a sample screen from an Indian site: what it takes off your FM team's desk, and the rule that keeps it safe to trust. No agent spends money, files anything with a regulator or touches plant without a person.
| Agent | What it did | Now |
|---|---|---|
| Dispatch | Proposed Sunil Patil for W-20481, P2, citing 3 records | Rekha Kulkarni |
| Compliance | Drafted the lift licence inspection job, Harbour One, a month ahead | Rekha Kulkarni |
| Commercial | September variance note for Meridian Realty, every sentence cited | Arvind Menon |
| PPM | AHUs at T4: 1 task lengthened, 1 shortened, fire dampers untouched | Prakash Shetty |
| Dispatch | Assigned W-20470 to Deepa Rao and told the site in-charge | Applied |
The applied action is one this customer promoted on evidence. One in twenty like it is sampled for a person to confirm.
01 Intake, triage and dispatch
The WhatsApp complaint becomes a job with a clock.
Complaints stop living in the society's WhatsApp group, and the MC stops chasing the facility team.
Residents, occupiers and your own staff write the way they already do: WhatsApp, SMS, email, Slack or Teams, in Hindi, Marathi or any of nine languages, or as a voice note. Daiko raises each as its sender, asks one question when what or where is missing, finds the place and the equipment from the words, and folds the neighbours' messages into the job that already exists. Then the dispatch agent proposes the MST who holds the skill and is on shift, with its reasons.
- Life-safety complaints always go to a person, and a model may route work only if it caught every life-safety request in its test.
- The rules read all nine languages and romanised Hindi with no model call at all; with the model off, unsure or slow, they route the work and the job says why.
- Two identical pumps in one pump room? It names neither and lists both, because the wrong one is worse than none.
- Repeats raise priority one step at three reports in a day, two at six, and never to P1 by themselves.
सकाळपासून सी विंगमध्ये पाणी येत नाही
सी विंग में पानी नहीं आ रहा, पंप बंद है क्या?
Wing C pump motor not starting, residents asking
C wing has had no water since morning. Please attend urgently.
Folded into one job
Proposed for Mahesh Jadhav, MST, plumbing skill, on shift until 18:00. The committee sees it in the society's list; each resident sees their own complaint move.
| Job | Clock | Left | State |
|---|---|---|---|
W-20466 / Harbour One, BKC Lift L2 door not closing | P1 response, 30 min | -00:38 | BREACHED |
W-20481 / Nirlon T4 Chiller 2 low suction pressure | P2 resolution, 4 h | 01:42 | AT RISK |
W-20488 / Lotus Towers Water pump 2 not starting | P2 resolution, 4 h | 00:24 | AT RISK |
P2 resolution on W-20488 at Lotus Towers crosses at 10:00. 24 minutes left. Mahesh Jadhav is on site; the part is not yet issued.
02 SLA breach warnings
Hear about the breach while there is still time to send someone.
Fewer red lines in the client's MIS, and every figure in it opens to the jobs behind it.
Every job runs on its contract's own clocks: response and resolution measured separately, with the holds the contract allows. As a clock nears its target, the site in-charge and cluster head whose promise it is are warned on their own channel, with the runway left, while there is still an MST to send.
- A clock belongs to one side of a contract, so the client's people are never told about your clock, and yours never about theirs.
- Each warning keeps the runway it arrived with, so the lead time you report is the lead time people had.
- A crossing nobody can act on is logged and left visible, never delivered into nothing.
03 Assistant
Answer the committee's question at the AGM, with the record attached.
Plain answers for the MC, the client's admin head and the landlord, each one traceable to the job or invoice it came from.
Ask the Assistant in plain words: what the lifts cost this year, which PPMs slipped last month, why a credit was deducted. It answers only from the records you are allowed to read, and every sentence cites the job, invoice or inspection behind it.
- It reads through your own permissions, so it can never tell you what you could not open yourself.
- A sentence that cites nothing, or cites a record it did not read, is dropped and counted.
- No model, no guess. Every question is kept with its answer and the model that gave it.
How much have we spent on lift repairs since April, and why?
INR 1,86,400 across 7 jobs since April1. Three were the same L3 door sensor, replaced in June and again in September2. The September AMC invoice is on hold: it bills a visit the work log does not record3.
- 1Jobs on lifts L1 to L4, April to October W-19020, W-19366, W-19741, W-19902, W-20115, W-20231, W-20390
- 2Closed jobs, cause recorded as a part failed W-19741, W-20115, W-20390
- 3Invoice check, one exception: a job never completed INV-0918, line 4
Credits rose because P1 response missed its 30-minute target three times, all at Harbour One1. Three approved chargeable jobs were completed and not yet billed2. Apex Technical Services' AMC invoice bills line 3 above the contract rate in force on its date3.
- 1P1 response measure, September W-20352, W-20391, W-20466
- 2Chargeable work, approved and completed W-20417, W-20431, W-20449
- 3Invoice check against rate version 4 INV-APX-0921, line 3
04 Commercial agent
Bill the shifts that were worked, nothing more.
The account manager closes each contract's month before the MIS goes out, and sees where credits and margin are heading while there is still time to act.
Every day, for each contract and month, the commercial agent checks invoices against their checks, counts the service credits run up and whether they were taken, finds chargeable work nobody billed, forecasts the month's credits from the rate so far and compares margin with last month. Its variance note cites a record in every sentence.
Underneath it: a manpower invoice drafted only from approved timesheets, a short post measured in fractions of a head and deducted, every vendor invoice checked line by line against the contract's rate on its own date and the work log, with GST worked out per line, each contract's P&L forecast to month-end, and budgets with their variance.
- A dispute of an invoice, or a claim for credits not taken, is a proposal a person sends, once.
- Penalties are proposed for a person to agree, never imposed by the agent; both sides dispute the same record.
- Rules write the facts first; the model's short note sees only those records, and with no model the facts are the note. Your client never sees your P&L.
05 Compliance agent
Every statutory renewal a month ahead, with its proof sealed.
Fire NOC, lift licence, fire drills, DG and STP checks: nobody forgets one, and the inspector gets a sealed pack, not a search party.
Switched on by a site manager, regional manager or EHS officer, the compliance agent writes each site's calendar of obligations a month ahead from its own records. It reminds whoever has the job a week and a day before it is due, saying what the evidence pack still owes, and warns the same way as a licence nears its lapse. It proposes a job when one is two weeks out with none, and seals the pack once the obligation is met. A new circular you file is read into draft obligations for your FM head to approve.
- It starts at suggest, and a job it raises never goes past a draft.
- A reminder whose day has passed is not sent late.
- The duty library is a set of planning defaults for your counsel to confirm. Daiko keeps the calendar and seals the evidence; people file.
- Lift licence, annual inspection, Harbour One, due in 7 daysReminder to sendFor Rekha Kulkarni, sent in one tap. The pack still owes the inspector's report and the licence copy.
- Fire drill, quarterly, Coralstone, due in 14 daysDraft jobNo job raised yet. Drafted for a person to raise or skip, saying why.
- Guardwell Security Services, contract labour licence, lapses in 7 daysReminder to sendNo renewal on record yet. If it lapses, the agency's guards are stopped at the gate until it is renewed.
- EP-0412 Fire drill, quarter ending SeptemberSealedSealed by Rekha Kulkarni when the agent proposed it. 14 photos, 2 forms, digest 3f9a ... c21e. Readable by an inspector through a link that expires.
- Circular filed 14 October2 draft obligationsRead into obligations for the sites it can bind. Confirm or dismiss each.
- Filter cleaning: monthly to every 2 monthsLengthenNo filter-related breakdown in 36 months across 12 AHUs; within the maker's limit you recorded. Cites 38 jobs.
- Belt inspection: quarterly to monthlyShorten5 belt failures in 12 months on AHU-1, AHU-3 and AHU-7. Cites W-19288, W-19415, W-19702, W-19981, W-20402.
- Coil cleaning, half-yearlyUntouchedThe history gives no reason to change it.
- Fire damper testNever touchedStatutory and life-safety tasks are outside the agent's reach.
06 PPM agent
Put your MSTs' hours where breakdowns actually happen.
PPM stops being calendar habit, and the hours go to the equipment that keeps breaking down.
For each class of equipment, the PPM agent reads three years of services, breakdowns, criticality and the maker's limits you recorded, and proposes a schedule: what it would remove, lengthen, shorten and leave untouched, and why, each line citing its jobs. Your named approver decides each change; an accepted one becomes your version of the task the planner raises from.
- Statutory tasks, life-safety plant and meter-based tasks are never touched.
- Nothing changes until a named approver at your own company accepts it.
07 Energy recommendations
Savings you can show the landlord, measured week against week.
Setpoint and timing changes your technical head can defend, with the before and after on the record.
Where BMS control is off, the energy agent reads a week of readings and recommends a warmer setpoint or an off-hours switch-off. A person makes the change in the building system, or declines it, and records which. The week after is then measured against the week before, weather-normalised by cooling degree-hours where it can be, with a statement of what else changed.
- It never issues a command. A person changes the building system.
- The result names what else changed that week, so a saving is not claimed for the monsoon.
Switch AHU-4 off from 20:00 to 07:00 on weekdays. The floor it serves has been empty after 19:30 on 4 of the last 5 weeknights1.
- 1Occupancy readings, floor 4, 7 nights OCC-T4-F4
- Made
- By Kiran Jadhav in the BMS, 14 Oct
- Week before
- 1,240 kWh
- Week after
- 1,010 kWh, weather-normalised
- Also changed
- Nothing else recorded
No command was issued by Daiko.
08 Usage-based cleaning
Clean the washroom that was used, not the one on the roster.
Housekeeping hours go where the footfall is, and the HK supervisor can show the client the cleanliness held.
Footfall and occupancy detectors and counting sensors raise the next round when a washroom or a floor has actually been used, between a floor and a ceiling you set. Daiko shows the hours and the inspected cleanliness before and after the switch, so you can see whether it worked.
- A floor and a ceiling: no space goes longer without a round than you allow.
- Footfall is counted, never identified.
09 Nameplates and floor plans
Build the asset register at HOTO, not in a spreadsheet afterwards.
A new site's takeover starts with a real asset list, and a ranked gap report on day one.
Photograph a nameplate and Daiko drafts the asset: make, model, serial, rating and year, each field saying where it was read from. Photograph a floor plan and it proposes the floors and zones. Your engineer confirms every draft; nothing becomes an asset on its own. The walk-round works offline in the basement and syncs when there is signal.
- Photograph reading is switched on per customer. Without it, the phone's own text recognition fills what it can.
- A serial already on the register, or a plate photographed twice, is flagged before anyone confirms it.
- Class
- Air handling unit
- Make
- Sahyadri Cooling read from the photo
- Model
- SC-AH15 read from the photo
- Serial
- SC15-2219-0047 phone's text
- Rating
- 15 TR read from the photo
- Year
- 2016 read from the photo
No asset on the register has this serial.
Replaced the float switch. The drain pan was full; the condensate line is choked further down. Needs another visit with the camera.
फ्लोट स्विच बदलला. ड्रेन पॅन भरलेला होता; कंडेन्सेट लाईन पुढे तुंबलेली आहे. कॅमेऱ्यासह पुन्हा भेट द्यावी लागेल.
10 Translation
Every message in the reader's language, the original kept beneath.
The MST writes in Marathi, the client's admin head reads English, and nobody waits for someone to translate.
Screens and Daiko's own messages come in nine languages. For customers who switch it on, what people type, a note, a reason, a description, is translated into each reader's language too, with the original shown beneath it and kept on the record.
- A paid extra, off until you ask for it, and metered per call.
- An urgent message waits at most one second for its translation; on any failure it goes as written, so a life-safety message is never held.
11 Camera analytics
A blocked fire exit becomes a job in minutes, and the footage stays in the building.
CCTV everywhere and nobody watching: the cameras you already have can raise the work.
Detectors run on an edge box at the site, over your existing cameras: a fire exit blocked with stock, an obstructed or missing extinguisher, a spill or pooling water in the basement car park, an overflowing bin, tailgating at a turnstile. An actionable detection becomes a job in the same backlog, on the same clocks, with one still image. A blocked exit is a P1.
The detectors read what a vision model on the site's box finds. We set that model up with you before any camera detects anything.
- Video never leaves the site. A detection carries one still, readable only by your security heads, kept 30 days.
- No face recognition and no audio. A camera at a washroom, changing room or prayer room is refused.
- A detector your people mark wrong too often suspends itself and raises a tuning job. A camera that floods sends one job, not a hundred.
One still attached; no video left the site. Detector judged real 23 of the last 25 times.
12 How autonomy is earned
Trusted on evidence, and back to drafting the day it slips.
Autonomy is set per customer, per agent and per kind of action. It is never switched on: it is earned from your own people's decisions, signed for, sampled, and lost without anyone having to ask.
- Step 1Suggest
The agent proposes and a person decides, every time. Each decision grades the agent.
- Step 2Draft
It prepares the job, reminder or note, and a person sends it. Anything with a cost, safety, legal or contractual consequence stays here for good.
- Step 3Act, then tell
Only after at least 200 decisions over at least 30 days at 95 per cent agreement, with no consequential override, on an action declared reversible, and signed by a named person at your company. One action in twenty is then sampled for a person to confirm.
One overruled action that mattered, or agreement under 95 per cent over the last 50, sends it back to draft at once and tells someone.
A new model or prompt runs on a fixed share of the work beside the current one, its proposals waiting for a person, and is promoted on its own evidence.
Each agent has a versioned set of cases, critical ones included, that every change to its prompts, models or tools must pass before it ships.
Daiko recommends the cheapest model that passes each task's bar, and a named person approves it. Nothing switches by itself, and after a switch the agent earns its autonomy again.
The cap's owner hears at 50, 80 and 100 per cent. At the cap, model calls fall back to rules and paid detectors pause; fire and lift alarms, exits, doors and the work carry on.
Inputs, tools, model and version, and the reason for each action are kept, so any run can be rebuilt from the record alone.
No agent can send a command to a building system. A person does, under a policy your owner signed.
No Aadhaar number is captured anywhere, and the camera detectors identify nobody.
See the agents work on your own records.
Bring one site. We set it up with your contracts, your people and your languages, and the agents start by suggesting, so you see their judgement before you trust it.